Positive steps taken by Sogoinvest

Sogoinvest has been reasonably receptive to client feedback. I have provided feedback to them through various channels, including emails, this blog [1] [2] and through Grant’s TheCornerOffice blog.

Two of my greatest dissatisfactions with Sogoinvest had been the following:

  • Long ACH delay between bank debit of funds and posting of credit into the Sogoinvest account.
  • Margin interest accruing from trading day instead of the normal day T+3 where T is the trading day.

I am happy to report that Sogoinvest has taken steps to address these issues:

1. From Sept 15, 2006, the ACH posting date is reduced from day T+5 to day T+2 where day T is the date of ACH submission. Not as fast as Izone’s T+1 but good enough for me. The following is their reply regarding the new ACH timeline:

2006-09-14-new-ach-timeline.png

2. Sogoinvest will charge margin interest only from day T+3. This is as reported on TheCornerOffice blog:

2006-09-14-margin-timeline.png

Notice that the above message says “has always been to charge margin interest … upon settlement” whereas I had been told on the phone and through their secure mail that “to avoid margin, I must clear my margin positions at the end of the day”.

It appears that this is probably a case of mis-information from the CSR or that Sogoinvest has changed its policy but does not want to admit it. Either way, I can confirm from my August statement that margin interest is indeed only charged from day T+3 onwards. So I am happy with this outcome.

With these positive steps, I think I am willing to direct more of my investments through Sogoinvest.

4 Comments

  1. BrianR

    Wow, sogo sounds pretty decent. How long have you had an account with them?

    Reply
  2. indexfundfan (Post author)

    I have an account with Sogoinvest for about 1 1/2 months. I am quite happy with them now after the steps mentioned in this post were taken.

    Reply
  3. Pingback: Indexfundfan @ Indextown » Yet another post on Sogoinvest

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