Comments on: A Business That Penalizes Its Loyal Customers http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/ Personal finance and investing in mutual funds and ETFs Sun, 23 Nov 2008 13:02:48 +0000 http://wordpress.org/?v=2.5 By: Bookmarks about Correspondence http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/#comment-23225 Bookmarks about Correspondence Wed, 05 Nov 2008 16:45:08 +0000 http://www.indextown.com/?p=537#comment-23225 [...] - bookmarked by 3 members originally found by vtspring08 on 2008-10-31 Comment on A Business That Penalizes Its Loyal Customers by... http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/ - [...] […] - bookmarked by 3 members originally found by vtspring08 on 2008-10-31 Comment on A Business That Penalizes Its Loyal Customers by… http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/ - […]

]]> By: marathonwmn http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/#comment-23154 marathonwmn Sun, 13 Jul 2008 23:28:59 +0000 http://www.indextown.com/?p=537#comment-23154 Even more egregious is the correspondence which I received from Money Magazine which intimated that I had failed to pay for my subscription. Upon calling the subscription department (no small feat finding the phone number) they confessed that the correspondence was in truth a subscription renewal. What gave it away to me was that I never would have signed up for one year at $24.95 - I'm too cheap for that? Even more egregious is the correspondence which I received from Money Magazine which intimated that I had failed to pay for my subscription. Upon calling the subscription department (no small feat finding the phone number) they confessed that the correspondence was in truth a subscription renewal.

What gave it away to me was that I never would have signed up for one year at $24.95 - I’m too cheap for that?

]]> By: John http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/#comment-23097 John Sun, 11 May 2008 05:50:33 +0000 http://www.indextown.com/?p=537#comment-23097 The expiration date should be coded on the mailing label along the bottom. I don't renew Newsweek until the price drops to 29 cents per issue. '...for I just can’t trust that these companies treat me fairly.' Corporations were invented specifically to profit at your expense and if directors suspected that an officer was not up to the task, he would be replaced. The expiration date should be coded on the mailing label along the bottom. I don’t renew Newsweek until the price drops to 29 cents per issue.

‘…for I just can’t trust that these companies treat me fairly.’ Corporations were invented specifically to profit at your expense and if directors suspected that an officer was not up to the task, he would be replaced.

]]> By: missMM http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/#comment-23089 missMM Fri, 09 May 2008 02:18:02 +0000 http://www.indextown.com/?p=537#comment-23089 Yup, i find this true in almost all the magazines I subscribe to: WIRED, BAZAAR, PC WORLD, Reader's Digest, etc. Because of this sense of punishment, even though I can renew at a pretty darn good rate after waiting the few weeks, I decided to stop the subscriptions, for I just can't trust that these companies treat me fairly. Yup, i find this true in almost all the magazines I subscribe to: WIRED, BAZAAR, PC WORLD, Reader’s Digest, etc. Because of this sense of punishment, even though I can renew at a pretty darn good rate after waiting the few weeks, I decided to stop the subscriptions, for I just can’t trust that these companies treat me fairly.

]]> By: Thad http://www.indextown.com/archives/2008/05/08/a-business-that-penalizes-its-loyal-customers/#comment-23085 Thad Thu, 08 May 2008 14:53:17 +0000 http://www.indextown.com/?p=537#comment-23085 I have had a similar experience with Money magazine. Last renewal, I waited for a good deal, and then signed up for the 2-year subscription. After about 8 or 9 months, though, I started getting renewal notices (for higher prices) in the mail, even though I had probably 13 or 14 months left on my subscription. They conveniently don't show you how long you have left, so if I hadn't paid attention, I would have renewed it again, way too early. They continue to send them about every month, particularly trying to get me to sign up for the "automatic" renewal, where they just charge your credit card, year after year, without having to send you a notice. I have had a similar experience with Money magazine. Last renewal, I waited for a good deal, and then signed up for the 2-year subscription. After about 8 or 9 months, though, I started getting renewal notices (for higher prices) in the mail, even though I had probably 13 or 14 months left on my subscription. They conveniently don’t show you how long you have left, so if I hadn’t paid attention, I would have renewed it again, way too early.

They continue to send them about every month, particularly trying to get me to sign up for the “automatic” renewal, where they just charge your credit card, year after year, without having to send you a notice.

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